Contact Center Representative

Florida Cancer Specialists & Research Institute

. Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams .

Posted 4/3/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams
Handles inbound and outbound calls for multiple clinics from various entities
Schedules patients for medical office/testing/radiology visit appointments
Communicates in a cordial, professional manner with patients via phone
Verifies patient data and insurance for accurate billings
Collect patient payments based on standard operating procedure
Completes new patient process and schedules accordingly
Maintains company equipment according to company guidelines
Fills patient cancellation slots efficiently
Responds timely to incoming calls and routes calls as appropriate
Complies with all Federal, State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and human resources
Documents/updates EMR with required information based on standard operating procedure

Requirements

What you’ll need

High School Graduate or Equivalent
Previous customer service experience
1+ years’ experience in the Health Care preferred
Call center experience preferred
Proven ability to train and audit others
Proficient with computer programs: Email, PowerPoint, Excel, Word
Strong emphasis on organizational skills and strong attention to detail
Ability to deal with sensitive and confidential data
Ability to work independently and in a team environment
Excellent verbal and written communication skills.

Benefits

Comp & perks

Medical and Prescription Drug Coverage
Vision & Dental Insurance
Employee Assistance Program (EAP)
Health Savings Account (HSA) & Flexible Spending Accounts
Paid Time Off (PTO)
401(k) Retirement Plan
Life Insurance
Tuition Reimbursement
Disability Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Pet Insurance
Identity Theft
Legal Insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicedata verificationbillingschedulingEMR documentationpayment collectioncall handlingauditingtraining

Soft Skills

organizational skillsattention to detailcommunication skillsability to work independentlyability to work in a teamprofessionalismrelationship building

Certifications

High School Graduate or Equivalent