Contact Center Representative
Florida Cancer Specialists & Research Institute
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Job Level
About the role
- Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams
- Handles inbound and outbound calls for multiple clinics from various entities
- Schedules patients for medical office/testing/radiology visit appointments
- Communicates in a cordial, professional manner with patients via phone
- Verifies patient data and insurance for accurate billings
- Collect patient payments based on standard operating procedure
- Completes new patient process and schedules accordingly
- Maintains company equipment according to company guidelines
- Fills patient cancellation slots efficiently
- Responds timely to incoming calls and routes calls as appropriate
- Complies with all Federal, State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and human resources
- Documents/updates EMR with required information based on standard operating procedure
Requirements
- High School Graduate or Equivalent
- Previous customer service experience
- 1+ years’ experience in the Health Care preferred
- Call center experience preferred
- Proven ability to train and audit others
- Proficient with computer programs: Email, PowerPoint, Excel, Word
- Strong emphasis on organizational skills and strong attention to detail
- Ability to deal with sensitive and confidential data
- Ability to work independently and in a team environment
- Excellent verbal and written communication skills.
Benefits
- Medical and Prescription Drug Coverage
- Vision & Dental Insurance
- Employee Assistance Program (EAP)
- Health Savings Account (HSA) & Flexible Spending Accounts
- Paid Time Off (PTO)
- 401(k) Retirement Plan
- Life Insurance
- Tuition Reimbursement
- Disability Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Pet Insurance
- Identity Theft
- Legal Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedata verificationbillingschedulingEMR documentationpayment collectioncall handlingauditingtraining
Soft Skills
organizational skillsattention to detailcommunication skillsability to work independentlyability to work in a teamprofessionalismrelationship building
Certifications
High School Graduate or Equivalent