Flores & Associates, LLC

Implementation Account Manager

Flores & Associates, LLC

full-time

Posted on:

Location Type: Remote

Location: Alabama • Alaska • United States

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Job Level

Junior

About the role

  • Manage multiple client implementation projects simultaneously while maintaining accuracy and meeting deadlines.
  • Utilize and articulate technical IRS Code and general benefit knowledge regarding FSAs, Cafeteria Plans, HRAs, HSAs, COBRA, and Direct Reimbursement models.
  • Field and document phone calls from clients and brokers, ensuring precise follow-up and timely resolution of outstanding items.
  • Organize, track, and proactively manage all required documentation and onboarding tasks using internal systems.
  • Conduct client training sessions on the Employer Admin site.
  • Maintain exceptional attention to detail in all setup tasks, client communications, and operational processes.
  • Provide high-level customer service to clients and brokers by fostering positive, professional relationships.
  • Research technical and legal questions using internal resources and escalate complex issues when needed.
  • Collaborate with Sales and Account Management Teams to ensure consistency, quality, and operational alignment across new business.
  • Serve as the primary contact for new clients during implementation and setup.

Requirements

  • At least 1 year of professional work experience, with previous experience in benefits management, account management or customer service related field preferred.
  • Alegeus experience preferred but not required.
  • Bachelor's degree preferred but not required.
  • Highly detail-oriented with strong organizational, prioritization, and time-management skills.
  • Able to effectively manage multiple concurrent projects while meeting deadlines in a fast-paced environment.
  • Strong independent judgment and decision-making ability.
  • Excellent interpersonal and communication skills; able to resolve conflict professionally.
  • Strong analytical and problem-solving skills.
  • Internally motivated, eager to grow personally and professionally.
  • An individual that understands the value of providing a high level of customer service.
Benefits
  • Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families.
  • Company funded HSA’s.
  • Pre- and Post-tax 401k’s with a company match up to 5%.
  • Life Insurance.
  • Accident Insurance.
  • Pet insurance.
  • Generous vacation policy.
  • Life Balance Reimbursement Plan.
  • Volunteer program to support community involvement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
benefits managementaccount managementcustomer serviceproject managementIRS Code knowledgeFSA knowledgeCafeteria Plans knowledgeHRA knowledgeHSA knowledgeCOBRA knowledge
Soft Skills
attention to detailorganizational skillsprioritization skillstime-management skillsindependent judgmentdecision-makinginterpersonal skillscommunication skillsanalytical skillsproblem-solving skills