Account Management Team Leader
Flores & Associates, LLC
full-time
Posted on:
Location Type: Remote
Location: Alabama • Alaska • United States
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Job Level
About the role
- Manage a team of Associate Account Managers and Account Managers.
- Participate in the hiring process for onboarding new employees as requested by a Director; support initial training and ongoing education of Account Managers within their team.
- Appropriately set expectations with team members for daily/weekly/monthly performance goals.
- Assist team members with varied questions and escalations daily; provide timely feedback and direction to help them support their clients.
- Monitor performance metrics on a regular basis to assess whether team members are meeting expectations.
- Conduct regular sessions with each direct report to review performance and provide feedback/coaching related to key performance metrics.
- Conduct the annual developmental review of each direct report.
- Track and approve time off (both planned and unplanned) for direct reports.
- Develop strategies to ensure individual and team goals are met.
- Manage a book of business – while the primary focus of this role is to support a team, you will also have a select number of clients assigned to you directly that you will be expected to manage in addition to supporting your team.
Requirements
- 5+ years of relevant Account Management work experience.
- Previous experience in benefits management, customer service or account management related field required.
- Experience in benefits management (CDH and COBRA knowledge) is highly preferred.
- Experience using the Alegeus system is preferred.
- Preferred associate or bachelor’s degree but not required.
- An experienced team leader who can empower team members to grow personally and professionally.
- A detail orientated individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment.
- Able to confidently use independent judgment and expertise to manage both clients and team members.
- Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner.
- An internally motivated individual with a high level of personal worth looking to grow personally and professionally.
- A qualified candidate who possesses above average analytical and problem-solving skills.
Benefits
- Competitive Benefits – FloresHR offers competitive medical, dental, and vision benefits for employees and their families.
- Company funded HSA’s
- Pre- and Post-tax 401k’s with a company match up to 5%
- Other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more!
- Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
- Community Involvement – We love to give back to our community, and we recognize that our team does too! We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementbenefits managementcustomer serviceperformance metricscoachinganalytical skillsproblem-solving skills
Soft Skills
team leadershiporganizational skillsprioritizing skillsflexibilitymulti-taskinginterpersonal skillsconflict resolutionindependent judgmentmotivation