FloQast

Full-stack Engineer

• Build high quality, user focused experiences from the ground up with React, NodeJS, and MongoDB
• Leverage Amazon Web Services (AWS) such as S3, Lambda, and Step Functions to get features to market quickly and efficiently
• Collaborate on our technical vision. Participate or lead discussions and implementation on multiple complex projects
• Continuously act on our customers’ product feedback, data, and growth needs to epitomize an agile environment by always working on the most important things
• Continuously improve our engineering process, tools, and systems to increase the team's ability to do more with less
• Fully own or pair on vertically sliced features through the full SDLC including code review, deployments, and production support of our applications and external API

Senior Software Engineer

Support Engineer

• Lead a specialized team of Technical Support Engineers dedicated to unblocking customers facing complex technical issues across the FloQast Accounting Transformation Platform.
• Drive talent strategy for specialized team(s), including hiring, onboarding, 1:1 meetings, QA reviews, annual reviews, performance coaching, career development, SME assignments, and overall team design.
• Maintain deep technical proficiency in assigned Solution(s), staying current with features and limitations, product updates, future roadmap, and best practices to effectively support both customers and the team.
• Regularly participate in customer-facing and customer-adjacent activities, including strategically significant tickets or projects, high-priority escalations, and an ongoing elastic capacity to step into the queue to ensure consistent coverage.
• Leverage technical tools such as session replay, log analysis, and API clients (e.g., Postman) to perform deep-dive troubleshooting, and leverage internal admin tools (Super) to execute CRUD operations in the database.
• Own key Support metrics and queue health by monitoring ticket volume and urgency, ensuring accurate prioritization, timely responses, and effective resolutions.
• Act as a technical liaison between Support and Engineering on defects of all severities, advocating for customer impact and owning internal/external communications.
• Drive operational excellence by identifying and owning process improvements, such as AI initiatives, software administration/optimization, implementation of new systems or processes, curation of knowledge base and enablement assets, release-readiness campaigns, and data insights.
• Cultivate a high-performance culture rooted in our Support Values: Empathetic Helpers, Technical Problem Solvers, Trusted Product Experts, Generous Collaborators, and Thoughtful Communicators.
• Lead or contribute to special projects and initiatives as assigned, leveraging expertise and a creative problem-solving skillset to help the department and company achieve its goals.

Manager, Support Engineering

Solutions Engineer

• Serve as subject matter expert for FloQast’s integration ecosystem, including pre-built APIs, custom APIs and connectors, SFTP, and SAML
• Join late-stage Sales opportunities to demonstrate Integration requirements to prospective customers, answer questions, and sell on the value these integrations bring to secure IT approval
• Strategize with the Sales team on best next steps to get the technical buy-in from the prospect
• Collaborate with the Product/Engineering team on developments needed from an integration perspective
• Ensure all customer-facing technical guides for third-party integrations are up-to-date and provide materials to the Sales Team or prospects, as needed
• Answer questions from the sales team about integrations for their customer use cases
• Deliver the required integrations and FloQast test environments for occasional proof of concepts needed to secure a customer
• Write regular expressions to parse file names and contents for data processing as part of integrations with ERPs, subledgers, banks, etc. related to POCs, as needed
• Any other duties or tasks that may be assigned to help the Solutions Consulting department, the Company, and/or our clients meet their goals

Senior Software Engineer

Manager, Support Engineering

Solutions Consultant, Integrations