Senior Technical Support Engineer – Integrations

FloQast

Senior Technical Support Engineer providing technical assistance on FloQast's Accounting Transformation Platform. Collaborating with Customer Success and Sales teams in Sydney for global technical support efforts.

Posted 6/1/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Unblock customers when they face technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations.
Deliver timely and trustworthy technical resolutions, ensuring customers realize the full value of FloQast.
Partner closely with local Customer Success and Sales teams to deliver technical expertise to the region.
Participate in daily standups and internal Slack discussions to collaborate on active tickets and projects.
Mentor fellow TSEs through shadowing sessions, ticket reviews, and live ticket collaboration.

Requirements

What you’ll need

Typically 7–10 years of experience in Technical Support, IT, or a related technical field.
High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
Comfort using AI-assisted tools in day-to-day support workflows, including case summarization, knowledge retrieval, and troubleshooting assistance.

Benefits

Comp & perks

FloQast values act as a guiding compass
Unwaveringly Authentic
Ambitious with Integrity
Empowered to Grow
Committed to Collaboration
Customer Obsessed in All Ways
Visa sponsorship is not available at this time.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingdiagnosingresolving technical issuestechnical aptitudecase managementmultitaskingprioritizationtime management

Soft Skills

high EQempathycritical thinkingwritten communicationverbal communicationteamworkcross-functional collaboration