Manager, Revenue Operations – Post-Sales

FloQast

. Be a strategic partner to Sales, Product, Revenue, and CS leadership to advise and execute an operational roadmap that supports growth, retention, and customer success goals.

Posted 5/21/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Be a strategic partner to Sales, Product, Revenue, and CS leadership to advise and execute an operational roadmap that supports growth, retention, and customer success goals.
Build, guide, and mentor a high-performing team. Provide coaching and appropriately manage performance to foster professional growth and align team goals with GRO priorities.
Develop, plan, execute, and evaluate the ROI of process improvements (e.g., churn forecasting, ARR governance) and collaborate with Business Systems to implement efficient solutions.
Coordinate initiatives with RevOps, Marketing, Product, Finance, Leadership, and other stakeholders to improve operational alignment and data integrity.
Drive the creation and implementation of revenue recognition, churn, and M&A policies, ensuring compliance and alignment with RevOps and Legal.
Stay updated on emerging industry best practices and recommend process enhancements to scale the GRO organization, with a focus on evaluating AI-native and AI-augmented tooling.
Lead high-impact cross-functional projects from scoping through execution and adoption, driving revenue growth, customer success outcomes, and org-wide alignment.
Drive best practices in reporting, data management, and change management to support operational excellence and maintain consistent data integrity.
Partner with GTM Engineering and RevOps leadership to identify, pilot, and scale AI-driven solutions across post-sales workflows.

Requirements

What you’ll need

5+ years in Customer Success, Revenue Operations, or similar operational roles, ideally within high-growth SaaS organizations.
Proven ability to build, manage, and grow a high-performing team, with strong mentoring and coaching skills that cultivate talent, drive accountability, and foster a collaborative, customer-focused culture
Track record of fostering high performance, proactively coaching underperforming team members, and collaborating with senior management to resolve performance issues.
Ability to define and enforce data standards, leverage AI-assisted anomaly detection, and drive a culture of data quality across the CS and GRO stack.
Comfortable challenging the status quo — able to offer constructive feedback and alternative perspectives to peers and senior stakeholders to drive better decisions.
Expertise in key systems like Gainsight, Salesforce, and other tools essential to Customer Success and GRO Operations.
Proven ability to lead change management initiatives and drive adoption of new tools, processes, and policies across cross-functional teams in a fast-moving SaaS environment.
Familiarity with AI-powered RevOps and CS tooling (e.g., Gainsight AI, Gong, or similar); ability to evaluate AI outputs critically and translate them into actionable team workflows.
Experience building or improving automation workflows (e.g., Salesforce flows, Gainsight CTAs/rules engine, Zapier/Workato) to reduce manual effort and improve consistency at scale.
Highly energetic, positive, and enthusiastic team player with strong interpersonal skills and collaborative orientation
Self-starter with a high level of initiative and a strong sense of ownership and urgency, organizational and time management skills, with a proactive mindset
Ability to multi-task and function in a fast-paced environment, often with changing priorities
Excellent written and verbal communication skills
Prior experience in a SaaS company, with a background in Customer Success or CS Operations, required.

Benefits

Comp & perks

Medical
Dental
Vision
Family Forming benefits
Life & Disability Insurance
Unlimited Vacation
Participation in our Employee Stock Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successrevenue operationsdata managementchange managementautomation workflowschurn forecastingARR governanceAI-assisted anomaly detectionprocess improvementsperformance management

Soft Skills

mentoringcoachingcollaborationinterpersonal skillsorganizational skillstime managementinitiativeownershipproactive mindsetconstructive feedback