Client Onboarding Specialist

Floowi Inc

Client Onboarding Specialist leading product training for clients of a B2B SaaS company. Designing and delivering onboarding sessions while improving training based on client feedback.

Posted 5/12/2026full-timeRemote • 💃 Anywhere in Latin AmericaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and deliver structured onboarding training for new clients, ensuring they understand the platform setup, core workflows, and role-specific features.
Design and refine training programs for different client personas, focusing on adoption and feature usage.
Track training progress and adoption outcomes in HubSpot, proactively addressing any risks to client engagement.
Collaborate with internal teams to maintain up-to-date training content, including recorded walkthroughs and guides.
Identify opportunities for training program improvements based on adoption data and client feedback.

Requirements

What you’ll need

3-5 years of experience in B2B SaaS customer training or customer education.
Proven ability to design and deliver structured training programs, adapting content to different audiences.
Experience using CRM tools such as HubSpot to track training progress and adoption.
Strong communication skills with the ability to present complex product features clearly.
Experience collaborating with cross-functional teams to refine training content and processes.

Benefits

Comp & perks

Competitive salary in USD
Remote-first flexibility. Work from anywhere.
A monthly flexible benefits budget, in addition to your salary.
PTO and paid U.S. holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaScustomer trainingcustomer educationtraining program designtraining content adaptation

Soft Skills

strong communicationpresentation skillscollaborationadaptability