Floowi Inc

Onboarding Specialist

Floowi Inc

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Lead and deliver structured onboarding training for new clients, ensuring they understand the platform setup, core workflows, and role-specific features.
  • Design and refine training programs for different client personas, focusing on adoption and feature usage.
  • Track training progress and adoption outcomes in HubSpot, proactively addressing any risks to client engagement.
  • Collaborate with internal teams to maintain up-to-date training content, including recorded walkthroughs and guides.
  • Identify opportunities for training program improvements based on adoption data and client feedback.

Requirements

  • 3-5 years of experience in B2B SaaS customer training or customer education.
  • Proven ability to design and deliver structured training programs, adapting content to different audiences.
  • Experience using CRM tools such as HubSpot to track training progress and adoption.
  • Strong communication skills with the ability to present complex product features clearly.
  • Experience collaborating with cross-functional teams to refine training content and processes.
Benefits
  • Competitive salary in USD
  • Remote-first flexibility. Work from anywhere.
  • A monthly flexible benefits budget, in addition to your salary.
  • PTO and paid U.S. holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaScustomer trainingcustomer educationtraining program designtraining program deliverycontent adaptation
Soft Skills
communication skillspresentation skillscollaborationadaptability