Kitchen and Bath Inside Sales Specialist

Floor & Decor

Kitchen and Bath Inside Sales Specialist assisting customers with countertop orders and sales. Managing estimates, customer interactions, and leading sales initiatives in a remote capacity.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Daily performing Quick Quote Estimates for customers and converting leads into completed countertop sales
Daily soliciting and closing sales by making phone calls to follow up and convert leads generated through the proprietary Quick Quote Estimate tool
Managing customer orders and partnering with internal and external teams to address questions, resolve issues, and facilitate the order process in a timely manner
Maintaining strong organizational and follow-up skills to consistently manage projects, track information, close sales, and provide program feedback
Utilizing and managing Floor & Decor applications including the Proprietary Orders Portal, Quick Quote Estimator, and POS system
Collecting customer payments, finalizing sales, tracking required paperwork, and ensuring completed sales are properly closed and delivered
Monitoring and communicating sample replenishment needs to vendors for stores and Product Review Centers while assisting with purchase orders for new stores and assortment updates
Attending conference calls and training sessions to relay information to store teams and maintaining consistent communication in support of company goals
Meeting and exceeding established sales and performance goals

Requirements

What you’ll need

Associate or bachelor’s degree preferred
Two (2) years of sales, design, or project management experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the role
Minimum of one (1) year of retail experience preferred
Knowledge of countertop installation, fabrication, or kitchen remodels is a plus
Excellent customer service, verbal, written, and interpersonal communication skills
Strong organizational skills with the ability to multi-task in a fast-paced environment
Ability to identify and resolve problems in a timely manner
Proficiency in Microsoft Office Suite, Excel, and basic computer systems
Self-motivated approach with the ability to manage follow-up, prioritize tasks, and drive sales results
Willingness to work retail hours

Benefits

Comp & perks

Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including: Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salesproject managementcustomer servicecountertop installationfabricationkitchen remodelsMicrosoft Office SuiteExcelcomputer systems

Soft Skills

organizational skillsmulti-taskingproblem-solvingverbal communicationwritten communicationinterpersonal communicationself-motivatedfollow-upprioritizationsales results

Certifications

Associate degreeBachelor's degree