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About the role
Key responsibilities & impact- Own the end-to-end claims journey for Flock customers, ensuring rapid and fair resolution.
- Work closely with Admiral to develop, document, and continuously improve claims handling processes.
- Be the primary point of contact for escalated claims issues.
- Analyse claims data to identify trends and opportunities to reduce frequency and severity.
- Collaborate with product and tech teams to improve claims-related customer experiences.
- Build and maintain strong relationships with third-party suppliers including repairers, legal and TPAs.
Requirements
What you’ll need- Proven experience in motor or commercial fleet claims handling.
- Strong knowledge of insurance claims processes and regulatory requirements.
- Excellent communication and stakeholder management.
- Experience working with insurance partners or underwriters.
- Ability to work at pace and resolve issues quickly under pressure.
- Familiarity with telematics or connected vehicle data.
- CII qualification or working towards it.
- Experience building or redesigning claims processes from scratch.
Benefits
Comp & perks- 25 days of holiday (+ Bank Holidays) 🏖
- Workplace Pension 💰
- Private Medical Insurance 🏩 (including Optical 👓 & Mental Health 💆♀️ support options)
- Various Salary Sacrifice Schemes - Workplace Nursery, Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families 💵
- Enhanced Parental Leave and Pay 🐣
- £1000 toward relevant professional qualifications 🎓
- £500 per annum towards learning and development 🌱
- 3 days paid leave for L&D purposes 🌻
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims handlingclaims data analysisclaims process improvementclaims process redesignmotor claimscommercial fleet claimsinsurance claims processesregulatory requirementstelematicsconnected vehicle data
Soft Skills
communicationstakeholder managementrelationship buildingproblem solvingability to work under pressurecollaborationcustomer experience improvementissue resolutionadaptabilitytime management
Certifications
CII qualification