Billing Support Specialist

Flock Safety

Billing Support Specialist bridging Finance and Customer Care for Flock, a public-safety technology company. Resolving complex billing cases through reconciliations, data analysis, and customer advocacy.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing billing operations, including invoice discrepancies and customer reconciliations, while effectively communicating contract terms and payment processes. Proficient in utilizing Salesforce and billing systems to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Billing Operations ManagementSalesforce ProficiencyCustomer ReconciliationData AnalysisComplex Problem De-escalation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Invoice Discrepancy ResolutionAccounts Receivable ManagementSpreadsheet ProficiencyData ManipulationVLOOKUPContract NavigationWorkflow DocumentationProcess ImprovementCase OwnershipDataset Analysis

Soft Skills

Professional CommunicationCustomer EducationFlexibilityAutonomous ManagementCustomer-Facing Experience

Tools & Technologies

Billing PlatformsOmnichannel Communication Systems

Certifications & Qualifications

CJIS Certification

Industry Keywords

FBI CJIS Security PolicyCustomer SuccessAccount ExecutivesDeal OperationsTechnical Support

About the role

Key responsibilities & impact

Manage end-to-end billing operations cases, resolving invoice discrepancies, cash applications, and account escalations
Perform customer reconciliations and dataset analysis in Salesforce and billing systems
Clarify contract terms and billing histories
Partner with Customer Success, Account Executives, Deal Operations, and Finance on complex account inquiries
Educate customers on payment processes, contractual terms, and account self-sufficiency via phone, email, and live chat
Author workflow documentation, process improvements, and Customer Help Center articles
Navigate ambiguous edge cases, analyze account data, and autonomously manage the case queue

Requirements

What you’ll need

Demonstrated experience in customer-facing roles in fast-paced environments, focused on billing operations, accounts receivable, or technical support
Strong spreadsheet proficiency, including pivot tables, data manipulation, and VLOOKUPs
Practical experience navigating Salesforce, billing platforms, and omnichannel customer communication systems
Ability to de-escalate complex customer matters
Ability to navigate contract terms with clear, professional written and verbal communication
Start-to-finish case ownership
Flexibility to balance customer needs with core operational priorities
Authorization to work lawfully in the United States
Ability to meet FBI CJIS Security Policy requirements and complete a fingerprint-based background check if CJIS certification is required

Benefits

Comp & perks

Starting base salary between $60,000 and $75,000
Flock Stock Options / equity
Remote work arrangement
Equal employment opportunity
Disability accommodation support
Compensation range based on job-related experience, education/training, and market indicators