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Technical Account Manager, Safe City/DFR
Flock SafetyTechnical Account Manager supporting Safe City and Drones as First Responder accounts. Responsible for training and resolving technical issues as frontline support.
About the role
Key responsibilities & impact- The Technical Account Manager will also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions.
- The Technical Account Manager will be assigned a book of Safe City and Drones as First Responder accounts and be responsible for creating and executing a training plan for all Flock Safety products that account has.
- The Technical Account Manager will also serve as frontline support for the Safe City and help escalate and resolve technical issues as they arise.
- This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience.
- This role will require up to 70-80% travel and you must be located in a MST/PST timezone.
Requirements
What you’ll need- Highly preferred you have a FAA Part 107 drone operations and compliance. Experience with large-scale IT systems in government or public safety is preferred.
- Do you have familiarity with FAA Part 107 drone operations and compliance? Experience with large-scale IT systems in government or public safety is preferred.
Benefits
Comp & perks- Flexible PTO: We seriously mean it, plus 11 company holidays.
- Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
- Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
- Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
- Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
- Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
- Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
- ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
- WFH Stipend: $150 per month to cover the costs of working from home.
- Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
- Home Office Stipend: A one-time $750 to help you create your dream office.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
drone operationstechnical supportproduct trainingenablementissue resolutioncustomer traininglarge-scale IT systems
Soft Skills
communicationcollaborationproblem-solvingcustomer success
Certifications
FAA Part 107