Customer Success Manager – Majors

Flock Safety

Customer Success Manager focused on strategic partnerships and measurable outcomes for enterprise-level clients at Flock. Drive community impact and ensure alignment with agency goals in public safety.

Posted 5/1/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $170,000 - $194,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a strategic advisor and executive partner to some of our largest and most complex customers.
Drive measurable outcomes, strengthening multi-threaded relationships, ensuring solutions align with agencies’ strategic goals.
Balance executive engagement with day-to-day program execution.
Influence outcomes across diverse stakeholders, from command staff to IT to city leadership.
Complete onboarding on Flock’s platform, customer success playbooks, and engagement tools.
Shadow customer calls to learn success metrics and workflows.
Manage the full customer lifecycle with a focus on retention and strategic expansion.

Requirements

What you’ll need

5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments.
Ability to navigate executive-level conversations with confidence, clarity, and diplomacy.
Strong understanding of organizational goals, budgeting cycles, and how to tie Flock’s solutions to tangible operational and community outcomes.
Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders.
Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement.
Proven success partnering with Sales, Product, Legal, and Deployment teams in a matrixed environment.
Understanding of government operations, procurement processes, or public safety workflows (Preferred).

Benefits

Comp & perks

Flexible PTO: We seriously mean it, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementstrategic partnershipsstakeholder managementdata interpretationKPI analysisprogram managementengagement metricsusage data analysiscross-functional leadership

Soft Skills

strategic advisingexecutive engagementcommunicationdiplomacyinfluencerelationship buildingclarityaccountabilityorganizational understandinginsight-driven engagement