Sales Operations Analyst

Flock Safety

. Support Sales and Marketing teams by resolving operations tickets in our Jira queue.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support Sales and Marketing teams by resolving operations tickets in our Jira queue.
Maintain the lead routing framework critical to our business processes.
Troubleshoot and resolve routing issues, monitor fallout, and ensure that every lead is handled efficiently and accurately.
Drive operational excellence in day-to-day execution without direct people management.
Shape the success of our sales workflow by maintaining seamless processes and enabling Sales team success.
Engage in onboarding with the Revenue Operations team; clarify reporting lines and understand the expectations of your direct manager.
Resolve Sales Operations tickets independently and track recurring/complex issues to spot process improvements.
Own regular audits for routing rules, lead assignments, and fallout reports.
Partner with platform admins to test routing logic, apply stakeholder feedback, and document troubleshooting steps.
Build reports for leadership on process metrics, bottlenecks, and outcomes.

Requirements

What you’ll need

2+ years of experience in Sales Operations, Revenue Operations, Finance, or a related field—ideally with exposure to technical ticket management (e.g., Jira).
Strong familiarity with sales lead routing platforms (e.g., Salesforce, Chili Piper, LeanData) and experience maintaining or troubleshooting workflow rules.
Demonstrated ability to analyze data, identify issues, and propose actionable solutions within a sales process environment.
Effective communication and collaboration skills in cross-functional teams (Sales, Marketing, Revenue Operations).
Ability to work independently, manage competing priorities, and maintain attention to detail in a fast-paced setting.
Strong analytical skills with mastery of Salesforce (or equivalent CRM), advanced Excel/Google Sheets. Experience with BI Tools (Tableau, Sigma, etc.) a plus.
Exceptional executive communication skills — able to simplify complex analyses into clear recommendations.
Experience in high-growth SaaS or technology environments preferred.
Comfortable working in ambiguity and shifting between high-level strategy and hands-on execution.
Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes.
Excellent problem-solving and analytical skills.
Ability to manage across boundaries and communicate effectively, particularly working with Sales and Marketing teams.

Benefits

Comp & perks

Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sales OperationsRevenue OperationsFinanceJiraSalesforceChili PiperLeanDataExcelGoogle SheetsBI Tools

Soft Skills

effective communicationcollaborationindependenceattention to detailanalytical skillsproblem-solvingability to manage competing prioritiesexecutive communicationability to work in ambiguitysystematic approach