Product Operations Manager, Delivery

. Drive efficiency, cost, and quality improvements across our delivery team.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

Key responsibilities & impact

Drive efficiency, cost, and quality improvements across our delivery team.
Ensure that Flock has the infrastructure and operational processes in place to scale rapidly.
Tackle some of Flock's largest and most complex operational problems.
Operate at the lowest level of detail while also driving strategic, scalable improvements across multiple stakeholders.
Learn about our current operational workflows, familiarize yourself with team metrics, reporting, and systems.
Partner with key stakeholders to solve everyday complex problems efficiently and effectively.
Own team level OKRs to drive better outcomes for customers.
Actively strive to exceed team goals and demonstrate your ability to solve complex problems effectively and implement scalable solutions.

What you’ll need

5+ years of experience working in a high-growth, high ambiguity, yet operationally rigorous environment
Strong leadership and communication skills - you have a proven ability to collaborate effectively with cross-functional teams, influence stakeholders, and drive consensus in a dynamic fast-paced environment.
Excellent operational acumen - you are able to spot deficiencies in current processes and implement improvements that scale.
High level of ownership - no problem is too big or outside of your scope. You are willing to jump in, help, and own the outcome.
Strong bias for action - You are able to launch solutions quickly, test them, and make changes as needed.
Analytics Driven - you are able to manipulate data to make insights and identify opportunities and solutions to problems.
Identify opportunities to improve existing operations workflows - ultimately you will be responsible for driving better quality outcomes for customers while also lowering cost for the business.
Partner with internal and external stakeholders to identify and solve some of the most pressing and complex problems the company faces in delivering products to our customers.
Analyze data and build reporting to drive cost improvements across the delivery team.

Comp & perks

Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs, and Melanin Motion.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, and more.
Home Office Stipend: A one-time $750 to help you create your dream office.

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Hard Skills & Tools

operational processesdata analysisreportingOKRsprocess improvementcost reductionworkflow optimizationscalable solutionsanalytics

Soft Skills

leadershipcommunicationcollaborationinfluenceproblem-solvingownershipbias for actionstrategic thinkingadaptability