Technical Account Manager

Flock Safety

Technical Account Manager at Flock ensuring efficient use of safety technology in safe cities. Responsible for training, customer support, and technical issue resolution with strong cross-functional collaboration.

Posted 4/16/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the technical point of contact for frontline users (admins, analysts, training leads).
Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product.
Provide ongoing technical support and ensure timely resolution of admin-level issues.
Deliver onboarding and refresher trainings (virtually and on-site) tailored to users such as patrol officers, analysts, and administrators.
Own and execute “Train the Trainer” programs to scale internal agency enablement.
Communicate product updates and platform enhancements to drive feature adoption and engagement.
Act as the first point of contact for CSMs seeking product knowledge, workflow guidance, or technical answers.
Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement.

Requirements

What you’ll need

Highly preferred you have a FAA Part 107 drone operations and compliance.
Experience with large-scale IT systems in government or public safety is preferred.

Benefits

Comp & perks

Flexible PTO: We seriously mean it, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.

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Soft Skills

technical supportcommunicationtrainingcollaborationproblem-solving

Certifications

FAA Part 107