Flock Safety

Technical Account Manager

Flock Safety

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $150,000 per year

About the role

  • Serve as the technical point of contact for frontline users (admins, analysts, training leads).
  • Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product.
  • Provide ongoing technical support and ensure timely resolution of admin-level issues.
  • Deliver onboarding and refresher trainings (virtually and on-site) tailored to users such as patrol officers, analysts, and administrators.
  • Own and execute “Train the Trainer” programs to scale internal agency enablement.
  • Communicate product updates and platform enhancements to drive feature adoption and engagement.
  • Act as the first point of contact for CSMs seeking product knowledge, workflow guidance, or technical answers.
  • Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement.

Requirements

  • Highly preferred you have a FAA Part 107 drone operations and compliance.
  • Experience with large-scale IT systems in government or public safety is preferred.
Benefits
  • Flexible PTO: We seriously mean it, plus 11 company holidays.
  • Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
  • Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
  • Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
  • Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
  • Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
  • Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
  • ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
  • WFH Stipend: $150 per month to cover the costs of working from home.
  • Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
  • Home Office Stipend: A one-time $750 to help you create your dream office.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
technical supportcommunicationtrainingcollaborationproblem-solving
Certifications
FAA Part 107