Head of Revenue Operations
Float
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Job Level
About the role
- Lead integrated revenue planning, connecting company targets with actionable, segment-level plans across SMB and mid-market to support predictable and achievable growth
- Build and maintain reporting frameworks that provide leadership with clear, real-time visibility into key metrics, including revenue performance, TPV performance, pipeline health, CAC, LTV, conversion, retention, and expansion
- Design and optimize scalable revenue processes across the full customer lifecycle — from lead routing and qualification through to close, activation, and customer success
- Translate complex, usage-driven data into clear insights and recommendations, including cohort performance, payback periods, and unit economics, and communicate these effectively to leadership
- Own and evolve the revenue technology stack (CRM, sales engagement, BI, enrichment, attribution), ensuring strong data integrity, effective tooling, and high productivity across revenue teams
- Apply AI and modern tools thoughtfully to improve how we operate, focusing on scalable, repeatable solutions that drive meaningful efficiency and impact across go-to-market teams
- Support deal strategy and deal desk processes for complex or high-value opportunities across products and customer segments
- Advise on the design and the execution of incentive programs across revenue teams
- Build, lead, and develop the Revenue Operations team, ensuring the function is structured to support growth, operates efficiently, and scales effectively with the business
Requirements
- 7–10+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy, with at least 3 years in a leadership role
- Experience and evidence of impact on leveraging AI in a modern consumption based business revenue strategy.
- Deep experience supporting SMB and mid-market sales motions, ideally with high-velocity pipeline and shorter sales cycles
- Background in fintech, SaaS, or financial services strongly preferred — experience with payments, cards, or banking products is a real plus
- Expert-level proficiency in CRM platforms (Salesforce or HubSpot), with hands-on experience building and maintaining complex workflows, fields, and reporting
- Strong command of BI tools (Looker, Tableau, Mode, or similar) and comfort writing SQL or working closely with data/analytics teams
- Proven experience owning revenue forecasting and building models in high-growth environments
- Exceptional communicator — you can translate complex data into clear narratives for executives and frontline teams alike
- You operate with a builder's mindset: comfortable with ambiguity, biased toward action, and excited by the challenge of scaling GTM infrastructure at a growing company
Benefits
- Competitive compensation, equity options, and benefits
- Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
- Enjoy catered team lunches every Tuesday, Wednesday and Thursday
- Bring your pup to our dog-friendly office
- Thrive in a high-trust, high-performance culture where your work truly matters
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
revenue operationssales operationsGTM strategyAI implementationCRM platformsworkflow managementbusiness intelligenceSQLrevenue forecastingmodel building
Soft Skills
exceptional communicationdata translationbuilder's mindsetleadershipteam developmentstrategic advisingproblem-solvingadaptabilityefficiency focuscollaboration