Intake Specialist

Float Health

Intake Specialist managing new patient referrals and coordinating timely start-of-care visits for Float Health's home medication services. Ensuring smooth communication between patients, pharmacies, and nurses.

Posted 6/25/2026full-timeRemote • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including:
Collecting information from pharmacies and patients
Matching appropriate nurses to patients
Managing offers in our marketplace to ensure we pay the nurses a responsible rate
Onboarding patients to Float Health
Confirming logistics and schedules with all users to ensure a safe and seamless home visit
Responding to restaff and reschedule requests as they arise
Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS
Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound
Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed
Prioritize and coordinate multiple tasks simultaneously
Learn new processes and technology continuously
Develop and maintain positive relationships with peers at specialty pharmacies
Complete tasks related to pharmacy engagement as needed
Provide feedback to improve our technology and processes

Requirements

What you’ll need

Previous experience with medical scheduling
Ability to utilize multiple technology platforms simultaneously
Ability to manage inbound communication while supporting other tasks
Ability to type 60 words per minute with high accuracy
Excellent critical thinking and problem-solving abilities
Highly organized with excellent time management skills
Exceptional customer service skills
Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
Ability to work effectively both independently and in a team environment
Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable
Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred
Previous start up experience is preferred

Benefits

Comp & perks

Medical, dental, vision
401k matching
Unlimited PTO with minimum days
Paid parental leave
Phone & internet monthly stipend
Annual Learning Stipend
HSA & FSA
Voluntary Life, Accident, Hospital, and Critical Illness Insurance
Zero commute. Work wherever you are (on or around US hours)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical schedulingtyping 60 words per minutemedical terminologyproblem-solvingtime management

Soft Skills

customer servicewritten communicationverbal communicationcritical thinkingorganizational skills