Recurring Care Specialist

Float Health

Recurring Care Specialist at Float Health coordinating nursing care using technology to streamline home medication visits. Engaging with pharmacies, nurses, and patients to ensure seamless care delivery.

Posted 6/25/2026full-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $48,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients
Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
Ensure all necessary documentation is collected and uploaded for scheduled visits
Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners

Requirements

What you’ll need

1+ years of experience with medical scheduling
Excellent critical thinking and problem-solving abilities
Highly organized and capable of managing competing priorities with strong time management
Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically
Comfortable working both independently and as part of a team in a dynamic, evolving environment
Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools
A mindset geared toward continuous improvement and operational efficiency
Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Benefits

Comp & perks

Medical
Dental
Vision
401k matching
Unlimited PTO with minimum days
Paid parental leave
Phone & internet monthly stipend
Annual Learning Stipend
HSA & FSA
Voluntary Life, Accident, Hospital, and Critical Illness Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical schedulingproblem-solvingtime management

Soft Skills

critical thinkingcustomer servicecommunicationorganizational skillsattention to detailteam collaborationprocess improvementrelationship management