Float.com

Platform Engineer

• Data ecosystem onboarding: Get familiar with how our services, databases, and data warehouse are structured and interact.
• Data quality contribution: Start contributing to data quality initiatives like the Talent Graph (our version of a knowledge graph, mapping relationships between projects in Float with people and their attributes). Your focus will be on making our data more accurate, actionable, and future-ready.
• CDC initiative support: Join CDC-related efforts including real-time transformations and implementing Data Contracts for improved consistency and maintainability.
• CDC ownership and evolution: Take the lead on CDC-related initiatives, contributing to long-term planning and system resilience across our platform.
• Platform-driven data quality leadership: Own data quality initiatives from the platform side, introducing observability, reducing regressions, and improving trust in downstream data.
• Data warehouse maintenance and support: Help maintain and evolve our analytics data warehouse, supporting migrations and performance improvements in collaboration with the Data team.
• Architectural improvement proposals: Identify and drive improvements to our data architecture, focusing on scalability, consistency, and future platform needs.

Senior Data Platform Engineer

Customer Success Manager

• Developing product and customer expertise: You’ll work on learning and developing working knowledge of Float’s product, customer journey, and existing success strategies to confidently support SMB customers across regions and understand areas of opportunity.
• Manage SMB customer portfolio: Own a book of 3500+ SMB customers, maintaining high-level oversight, and making improvements to existing systems and workflows.
• Map and baseline retention metrics: Deliver a clear, documented view of current retention performance, and identify automation opportunities to improve renewals at scale.
• Building and implementing automations: Collaborate with your team to design and operationalize a system for managing the VSMB/SMB segments: segmenting accounts by lifecycle stage, engagement level, and renewal risk for consistent tracking and follow-up.
• Lead scaled customer programs: Drive adoption and retention by running one-to-many initiatives such as webinars, group trainings, and automated lifecycle campaigns.
• Own digital onboarding for new VSMB SMB customers: Managing digital-touch onboarding for customers in North America and APAC, ensuring a smooth post-sales experience and early success milestones.
• Refine automation and playbooks: Use customer data and feedback to optimize engagement strategies, continuously improving efficiency and outcomes.

Senior Data Platform Engineer

Customer Success Manager, Digital VSMB/SMB