Software Support Engineer

FLO EV Charging

Software Support Engineer ensuring the performance and reliability of FLO's R&D solutions. Analyzing incidents and collaborating with interdisciplinary teams for effective resolutions.

Posted 5/13/2026full-timeQuébec City • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureDockerJavaScriptMicroservicesPython

About the role

Key responsibilities & impact

You will be at the center of software support operations and incident resolution, with a varied and impactful daily role:
- Analyze and resolve complex software and hardware incidents in production environments;
- Conduct technical investigations using monitoring and observability tools such as Snowflake, NewRelic and internal tools;
- Identify root causes of issues and implement necessary fixes to restore services;
- Collaborate with internal and external clients to diagnose problems and collect requests for improvements;
- Work closely with software, firmware and infrastructure teams to coordinate technical resolutions and ensure effective incident follow-up;
- Participate in the implementation of application improvements and complex configuration changes;
- Deploy, apply and monitor software updates in production environments;
- Develop and maintain scripts and tools to optimize and simplify operations;
- Maintain detailed documentation of incidents, troubleshooting procedures, bugs and enhancement requests;
- Contribute to system performance monitoring and support of CI/CD pipelines.

Requirements

What you’ll need

🎓 Education & technical skills
- Bachelor's degree in Computer Science, Software Engineering or a related field;
- 5+ years of experience in software development, software support or complex technical troubleshooting;
- Experience with programming languages such as C#, Python, C++ or other relevant languages;
- Strong proficiency in scripting languages such as Python or JavaScript for tooling and automation;
- Experience with incident tracking and version control tools such as Jira and Git;
- Familiarity with continuous integration and continuous deployment (CI/CD) tools and containerization technologies like Docker;
- Knowledge of cloud technologies such as AWS or Azure and microservices architectures;
- Ability to analyze complex problems and propose effective solutions in critical environments;
- Excellent communication and collaboration skills within multidisciplinary teams;
- Professional-level bilingualism in French and English required to ensure clear and effective communication with teams and clients across Canada.

Benefits

Comp & perks

🌱 Culture: Humanity and close leadership. Together, we grow.
🤝 JEDI: Justice, Equity, Diversity, Inclusion. A program that aligns our teams.
🩺 Group insurance: Comprehensive coverage including telemedicine. Easy access to fast care for the whole family and peace of mind.
🏦 Retirement plan: Employer contribution up to 2%. Save for the future and prepare for retirement with confidence.
🌴 Increased vacation: Between 3 and 4 weeks, depending on experience and role relevance. More time to enjoy and recharge.
🔋 Recharge days: 5 days off to take care of yourself and your family.
🎁 Welcome gift: 5 days to start at FLO and begin your first year off on the right foot.
☀️ Summer Fridays: Afternoons off. Enjoy the sunshine.
🔌 Option for a discounted EV charger for you and your family. Enjoy a tangible benefit to support the transition to electric mobility.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

C#PythonC++JavaScriptscripting languagesincident trackingversion controlCI/CDDockercloud technologies

Soft Skills

problem analysissolution proposalcommunicationcollaborationbilingualism

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Software Engineering