Fliplet

Customer Success Executive

Fliplet

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Manage multiple customer projects, ensuring timely, high-quality delivery
  • Gather comprehensive requirements from customers and draft accurate service estimates
  • Develop detailed project plans with clear timelines and deliverables
  • Utilize your technical skills to build prototypes using Fliplet Studio
  • Identify trends in customer needs to develop tailored solutions
  • Collaborate with developers to ensure successful app delivery
  • Escalate customer issues to appropriate internal teams for resolution
  • Maintain regular communication with customers to provide project updates
  • Assist customers in defining their goals and success metrics
  • Establish a clear Onboarding Project Plan with timelines and milestones
  • Serve as the customer's primary point of contact during project deployment
  • Demonstrate deep product knowledge and provide tailored recommendations
  • Schedule and conduct training sessions, guiding new customers through Fliplet’s initial setup
  • Assess training impact and suggest improvements

Requirements

  • 2-3+ years of professional experience in a similar role and/or company
  • SaaS experience is highly beneficial
  • Exceptional project management and organizational skills
  • Strong communication and interpersonal skills
  • Multitasking proficiency
  • Advanced problem-solving with a proactive customer service mindset
  • Proficiency in customer relationship management (CRM) tools like HubSpot
  • Collaborative team player
  • Technical proficiency in web programming languages (HTML/CSS)
  • Experience using AI to accelerate the delivery of CS work, code and learning new skills or technologies
Benefits
  • 20 days annual holiday for full time employees, rising with service, plus 8 bank holidays per year
  • Annual budget for your professional development
  • £1,000 annual budget towards your health, wellness & equipment
  • Fundraising budget to support your charity endeavours
  • Eligibility for enrolment into our Share options scheme so all employees can be part of the company’s success
  • Ongoing training and development, and the chance to build a career in a growing company
  • Great culture: A warm and friendly team, regular socials and company events, both in person and virtual
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementweb programming languagesHTMLCSSFliplet Studiocustomer relationship managementCRMAIprototypingservice estimation
Soft Skills
communicationinterpersonal skillsorganizational skillsmultitaskingproblem-solvingcustomer service mindsetcollaborationtrainingcustomer engagementrequirements gathering