Account Manager
Fliplet
full-time
Posted on:
Location Type: Remote
Location: Anywhere in North America
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About the role
- Own a portfolio of smaller Enterprise accounts end-to-end, acting as the single commercial owner for each client.
- Be accountable for renewal outcomes, timelines, and commercial hygiene across your accounts.
- Ensure renewals are planned, forecasted, and completed on time with no reactive extensions or lapses.
- Maintain a rolling 12-month renewal forecast for assigned accounts.
- Own renewal preparation, pricing conversations (within agreed guardrails), and contract coordination.
- Monitor account health signals including engagement, usage, responsiveness, and sentiment.
- Proactively identify churn risks and work with Customer Success to mitigate them early.
- Act as the primary point of contact for assigned accounts.
Requirements
- Experience in Account Management, Customer Success, Client Services, or a similar client-facing role
- Comfortable owning outcomes, timelines, and follow-through
- Confident communicator with clients and internal stakeholders
- Commercially curious and motivated to grow into a senior commercial role
- Organised, accountable, and proactive
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
accountabilitycommunicationorganisationproactivityclient-facingcommercial curiositytimelinessfollow-throughengagement monitoringchurn risk identification