Flinks

Operations

• Monitor payment queues, file submissions, and settlements; trigger retries or reversals as needed.
• Ensure settlement files are sent and received within expected timelines and banking windows.
• Match transactions between Flinks’ internal ledger, processor reports, and client records (“end-to-end” reconciliation).
• Identify and resolve mismatches quickly and document outcomes.
• Investigate failed, delayed, or mismatched transactions; manage incident reports; work with Product and Tech to address root causes.
• Communicate with clients on payment exceptions or recovery efforts; provide clear, timely updates with professional tone and empathy.
• Monitor for unusual transaction patterns or limits being exceeded; escalate any suspected fraud or regulatory issues to the Risk/Compliance team.
• Follow policies related to AML (Anti-Money Laundering), KYC (Know Your Customer), and ATF (Anti-Terrorist Financing) procedures.
• Produce daily and weekly reports summarizing payment performance, failures, exceptions, and aged transactions.
• Produce ad hoc reports for the finance team related to payment operations for billing and recovery purposes.
• Analyze transaction data to refine Flinks’ financial models, support strategic decision-making, and optimize pricing and operational performance.
• Maintain and improve Standard Operating Procedures (SOPs).
• Identify automation opportunities (templates, alerts, scripts) to reduce manual work.
• Collaborate with Engineering and Product to streamline tools and data flows.

Payment Operations Specialist