Manages, configures, and secures an organization’s cloud infrastructure, ensuring high availability and performance
Key duties include monitoring system health, managing user access, automating tasks with scripting (e.g., PowerShell, Batch), patching systems, and troubleshooting
Support Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Sites, OneDrive, Teams, and Microsoft Licensing while ensuring optimal performance, security and compliance, and overall user experience
Administrate Microsoft Intune including Autopilot, Configuration and compliance
Manage and secure on-prem and cloud networking: DNS/Entra ID, firewalls, VPNs, routing, VLANs/subnetting, and access policies, while troubleshooting, automating, and enforcing network security and compliance
Reviewing system logs, monitoring network performance, and analyzing resource consumption to optimize cloud performance
Maintaining user permissions (SSO/Sign-In Policies) and applying security patches to protect cloud-based applications
Provision, ship and troubleshoot iOS Mobile Devices
Manages Level 2 Infrastructure and Applications support requests while assisting with the escalation of tickets from the IT Support Specialist
Installing, configuring, and maintaining virtual machines, Windows Servers, Windows Hypervisor, and on-premises networks
Monitor new features and security patches for Microsoft 365; plan, test, and implement software updates and feature rollouts across the organization; ensure smooth deployment
Design, implement, and maintain identity and access controls (IAM) across Microsoft 365 and Entra ID: user lifecycle, role-based access (RBAC), conditional access, MFA, SSO, privileged access management, entitlement reviews, and audit/compliance logging
Use PowerShell, Batch and other embedded AI tools to automate administrative tasks, such as SCIM user provisioning, application deployments, reporting, and license assignments
Monitor and respond to security alerts, configure data loss prevention (DLP) and retention policies; conduct regular audits for compliance
Work with the IT Manager to resolve system emergencies and issues to ensure maximum up time
Create and maintain detailed documentation of system configurations, including system updates and changes
Effectively document support requests, updates, and resolutions in our ticketing system
Implement and manage storage and resource allocation in the cloud environment through Veeam and Backblaze
Create and monitor backups to ensure data protection
Create and maintain Power Automate workflows
Experience creating, deploying and updating Laptop Images
Manage email security and incidents via the Email Security Server
Configure reporting through Microsoft Defender, Purview and Antivirus tools
Conduct onboarding and offboarding tasks for internal employees
Stay up to date with trends and advancements in cloud technologies and potential implications for the business

Requirements

Bachelor’s degree preferred in a technical field such as Computer Science, Information Technology or Cloud/AI focus
2 - 4 years of experience in cloud or systems administration, including experience in a corporate help desk environment and supporting a remote workforce
Microsoft 365 Platform Expertise: Strong knowledge of Microsoft Entra ID, Intune and Zero Trust
Strong knowledge in managing Windows server environments (2019-2022) and virtual machines
Extensive experience creating Powershell scripts in Microsoft Entra ID and Windows 11
Hands on experience with HTML and CSS
Experience with Veeam, Spanning, Backblaze, IBM MaaS 360 and Watchguard desired
Networking configuration experience with TCP/IP, DNS, DKIM/SPF, VPNs, domains, and firewalls
Knowledge of security frameworks and compliance standards
Experience with image creation and deployment using Microsoft Intune/Autopilot
Experience in analysis, diagnosis, and resolution of complex desktop and voice over IP telephony (VOIP) problems for end-users
In-depth knowledge of configuring and supporting Mobile device management with IBM MaaS or Intune (iOS), printers, video conferencing and A/V equipment
Strong customer service skills, with the ability to communicate clearly in spoken and written English
Communicate professionally with stakeholders, provide timely follow-up, and maintain clear documentation; apply sound judgment, effective problem-solving, and conflict-resolution skills
Travel as needed; professional development and certifications encouraged.

Benefits

Company issued equipment
Wellness Program
Remote Flexibility
Udemy business employee account for continual learning
Best in Class: Medical, Dental, Vision, Disability and Life insurance coverage offered
Paid holidays, Vacation, Volunteer Time Off & Birthday PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud infrastructure managementscriptingPowerShellBatchMicrosoft 365Microsoft Intunenetwork securityWindows Servervirtual machinesimage creation and deployment

Soft Skills

customer servicecommunicationproblem-solvingconflict resolutiondocumentationstakeholder communicationtimely follow-upjudgment

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyCloud/AI focus certification