Customer Success Manager

• Own the end-to-end renewal process, ensuring high retention rates and proactive risk mitigation.
• Identify opportunities to expand customer usage of our iPaaS platform, positioning additional integrations and services.
• Develop customer advocates and secure referenceable clients through success stories, case studies, and participation in marketing initiatives.
• Build strategic account plans to align customer objectives with our integration roadmap.
• Partner with Product and Sales teams to bring customer insights back into the business and influence roadmap decisions.
• Measure and communicate the business impact of our integrations to stakeholders, showing clear ROI.
• Serve as the primary post-sale contact, building long-term partnerships with HR, IT, and Finance leaders.

Customer Success Manager, FR/EN

Lead, Customer Success – Top-Tier Accounts

Customer Success Specialist

Client Experience Manager, Transfers

Customer Success Specialist

Head of Customer Success – VP Level