Support Engineer

• Effectively troubleshoot, identify the root cause and develop solutions to production issues that arise in customers’ integrations while adhering to support SLA.
• Provide exceptional communication to all parties, both internal and external.
• Document troubleshooting and resolution notes in our Case Management System (Service Cloud) and keep the client informed about the case progression continuously.
• Drive support cases through resolution by working collaboratively with the support team, technical consultants, 3rd party partners, and the client.
• Participate in quality assurance processes including production update testing, pre-release testing, and other forms of collaborative quality assurance work.
• Identify progress gaps and provide suggestions and feedback to the manager to improve them.
• Participate in the rotation on-call support processes.

Bilingual Technical Support Engineer

Advanced Technical Support – BPUAA, ROA Support

Remote Services Engineer / Support Engineer

Technical Support Specialist – Core Lab

Technical Support Architect

Customer Support Consultant – Bilingual