Consultant

• Develop integrations according to client requirements using Flexspring Studio;
• Collaborate with a Project Manager on the client's data mapping;
• Perform integration testing, guide the client through user acceptance testing (UAT), and lead the go-live deployment;
• Document integration nuances for the client and the Flexspring support team;
• Troubleshoot effectively, identify root causes, and develop solutions for production issues arising in client integrations while meeting service level agreements (SLAs);
• Maintain exceptional communication with all stakeholders, both internal and external;
• Record troubleshooting and resolution notes in our case management system (Service Cloud) and keep the client continuously updated on case progress;
• Take ownership of support case resolution, collaborating with the support team, technical consultants, third-party partners, and the client.

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