Application Technician

FlexPoint

Application Technician providing 2nd tier support and configuration for applications. Responsibilities include troubleshooting and enhancing software support service in a team-oriented environment.

Posted 7/28/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $45,650 - $86,735 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software and application delivery support, including troubleshooting and configuration of business applications. Strong ability to create documentation, manage time effectively, and communicate with various stakeholders.

Highest-signal resume keywords

Software And Application Delivery SupportTroubleshooting Windows 10/11ServiceNow Ticketing SystemActive Directory KnowledgeITIL Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application Setup And ConfigurationSoftware Support MethodologiesBasic Command Prompt KnowledgeNetwork Basics UnderstandingInstallation Of Applications

Soft Skills

Strong Interpersonal SkillsCustomer Service SkillsStrong Verbal Communication SkillsStrong Written Communication SkillsTime Management Skills

Tools & Technologies

Microsoft 365Zoom

Certifications & Qualifications

Microsoft CertificationApple CertificationITIL Certification

Industry Keywords

Standard Operating ProceduresKnowledge Base Articles2nd Tier SupportProject Status Reporting

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide set up and configuration of applications
Provide 2nd tier support for business applications within the enterprise
Develop recommendations for enhancing approaches for software support service
Effectively interact with other departments, groups, and personnel with whom work must be coordinated or interfaced
Investigate the performance of programs and take action to correct deficiencies
Create and maintain standard operating procedures (SOPs) and knowledge base articles (KBs)
Provide a minimum of weekly status report updates for current projects
Provide consultation for the evaluation of packaged applications
Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others

Requirements

What you’ll need

Associate or Bachelor’s Degree, or technical institute degree/certificate, or equivalent combination of education and relevant experience
Any Microsoft, Apple, or ITIL Certification, preferred
Minimum of two years’ experience in software and application delivery support
Troubleshooting Windows 10/11 and Microsoft 365
Experience with the setup, configuration, and support of specific business application packages
ServiceNow or similar ticketing system
Basic command prompt knowledge for troubleshooting
Understanding of network basics
Strong interpersonal and customer service skills
Ability to work with/for multiple employees and meet deadlines
Knowledge of and ability to apply software support and troubleshooting methodologies
Knowledge of installing applications
Strong verbal and written communication skills
Strong documentation and time management skills
Knowledge of Active Directory and Zoom

Benefits

Comp & perks

competitive salaries
a well-rounded benefits package
generous paid time off (including 25 holidays, vacation, and sick leave)
an array of professional development opportunities