Lead ServiceNow Platform Engineer

Flexential

Lead ServiceNow platform engineering for Flexential’s data center infrastructure operations. Guiding developers, improving ITSM workflows, CMDB/CSDM quality, integrations, reporting, and governance.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $155,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in ServiceNow platform management, including configuration, integration, and IT Service Management processes. Proven ability to lead technical teams, mentor developers, and ensure high-quality platform solutions aligned with business needs.

Highest-signal resume keywords

ServiceNow Platform ExperienceConfiguration Management DatabaseIT Service ManagementTechnical LeadershipServiceNow Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationServiceNow AdministrationServiceNow EnhancementServiceNow ImplementationServiceNow TroubleshootingServiceNow DevelopmentServiceNow GovernanceServiceNow WorkflowsServiceNow ReportingServiceNow Quality Oversight

Soft Skills

MentoringTechnical DirectionCollaborationCommunication

Tools & Technologies

DiscoveryService MappingMID ServersEvent ManagementInfrastructure Visibility

Certifications & Qualifications

ServiceNow Certifications

Industry Keywords

Information Technology Operations ManagementCommon Service Data ModelOperational ReportingData Quality ControlsBacklog Prioritization

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the hands-on technical lead for ServiceNow design, configuration, troubleshooting, enhancement, release support, and platform governance.
Provide day-to-day technical direction, mentoring, work review, and quality oversight for approximately 3–4 ServiceNow developers and administrators.
Improve and support workflows for incident, major incident, problem, change, request, catalog, knowledge, approvals, service levels, notifications, and operational tasks.
Lead Configuration Management Database and Common Service Data Model practices, including class structure, relationships, service models, ownership, lifecycle, reconciliation, and data quality controls.
Support Information Technology Operations Management capabilities, including Discovery, Service Mapping, MID Servers, Event Management, infrastructure visibility, and service health.
Partner with infrastructure, data center operations, security, service desk, and business stakeholders to translate requirements into practical ServiceNow solutions.
Oversee integrations, dashboards, operational reporting, development standards, testing discipline, release quality, documentation, backlog prioritization, and technical debt reduction.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent technical field.
8+ years of ServiceNow platform experience, including hands-on configuration, enhancement, integration, administration, implementation, or platform support.
5+ years of hands-on ServiceNow Information Technology Service Management experience across incident, problem, change, request, catalog, knowledge, approvals, and service levels.
3+ years providing technical leadership, solution oversight, code/configuration review, mentoring, or day-to-day direction to ServiceNow developers or administrators.
Strong hands-on experience with Configuration Management Database, Common Service Data Model, Discovery, Service Mapping, MID Servers, and infrastructure visibility.
Ability to work directly with operations and business stakeholders to deliver practical, maintainable, and supportable platform solutions.
Applicants must be legally authorized to work in the United States and reside in a state where the company maintains employment eligibility at the time of hire and throughout employment.
Preferred: ServiceNow certifications, relevant high-availability technology operations experience, ServiceNow integrations, and experience with additional ServiceNow products.

Benefits

Comp & perks

Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Discretionary annual bonus, based on personal and company performance