Cloud Technical Account Manager

Flexential

Technical Account Manager serving as a single technical contact for strategic accounts at Flexential. Managing service delivery and customer communications for implemented solutions.

Posted 5/14/2026full-timeRemote • Colorado, Minnesota, Montana, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $108,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the trusted technology advisor to a base of accounts.
Act as single point of contact for all complex support requirements as they pertain to the assigned customers’ environment.
Partner with Flexential Sales to cultivate and capitalize on new opportunities.
Assist sales and sales engineering in the development of cost effective, operationally supportable solutions that meet complex customer requirements.
Contribute to Flexential process improvement initiatives tailored to improve customer satisfaction.
Analyze performance improvements, risk assessment on customer environment and provide recommendations.
Ensure effective ownership, communication, coordination, and facilitation of support service activities between Flexential departments and strategic accounts.
Lead customer requested meetings, quarterly business reviews, and other service and strategic discussions.
Represent customer requirements in Flexential product roadmap discussions and governance meetings.
Document and map customer roadmaps to Flexential pipeline.
Identify and lead unique continuous improvement activities in support of customer.
Ensure projects are on time, within budget and to satisfaction of client.
Ensure complete understanding of project scope by technical teams and client.
Coordinate with the technical teams, vendor(s), and client delivery team to ensure the timely delivery of project milestones.

Requirements

What you’ll need

B.S. in technical or business-related field
5+ years of experience in technology / operations / design, preferably in the service provider industry
Experience in customer facing technology role
Experience in Project Management and Planning / Road mapping
Excellent communication, presentation & customer service skills
Broad based experience in Colocation Infrastructure and customer support
Change, Incident and Problem Management expertise
Good financial acumen
Solutions minded on technology strategies, and IT service provider delivery
Strong technical background for developing and selling IT solutions
Operational process improvement awareness
Ability to guide technical staff in a distributed environment
Ability to adapt to an evolving technology landscape
Working knowledge of Microsoft Excel, Word and contract management software
Flexible schedule and ability to travel

Benefits

Comp & perks

Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementRoad mappingColocation InfrastructureChange ManagementIncident ManagementProblem ManagementFinancial AcumenIT Solutions DevelopmentOperational Process ImprovementCustomer Support

Soft Skills

CommunicationPresentationCustomer ServiceLeadershipCoordinationFacilitationAdaptabilityProblem SolvingStrategic ThinkingCollaboration