Customer Success Manager

Flexential

Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.

Posted 4/18/2026full-timeDenver • Colorado, Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $58,000 - $63,000 per yearWebsite

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Managing day-to-day needs for colocation, cloud, and managed service customers
Ensure customers derive maximum value and utilization from products and services
Build and maintain customer relationships in an IT organization post sale
Onboarding of new customers including platform training
Create and execute customer engagement plans
Collaborate with the Sales team for success and identifying growth opportunities
Responsible for maintaining revenue by executing Net Retention Action plans

Requirements

What you’ll need

2-3 years Customer Service Experience in a high transactional role
Previous experience in supporting high profile, technical accounts
High level of technical product knowledge
Ability to translate customer technical needs to Flexential’s solutions
Salesforce.com experience preferred
Contract and Commercial negotiation experience preferred
1 year Customer Success experience preferred

Benefits

Comp & perks

Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetechnical product knowledgecontract negotiationcommercial negotiation

Soft Skills

customer relationship managementcustomer engagementcollaborationcommunication