Customer Success Manager
Flexential
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • Oregon • United States
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Salary
💰 $58,000 - $63,000 per year
About the role
- Managing day-to-day needs for colocation, cloud, and managed service customers
- Ensure customers derive maximum value and utilization from products and services
- Build and maintain customer relationships in an IT organization post sale
- Onboarding of new customers including platform training
- Create and execute customer engagement plans
- Collaborate with the Sales team for success and identifying growth opportunities
- Responsible for maintaining revenue by executing Net Retention Action plans
Requirements
- 2-3 years Customer Service Experience in a high transactional role
- Previous experience in supporting high profile, technical accounts
- High level of technical product knowledge
- Ability to translate customer technical needs to Flexential’s solutions
- Salesforce.com experience preferred
- Contract and Commercial negotiation experience preferred
- 1 year Customer Success experience preferred
Benefits
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetechnical product knowledgecontract negotiationcommercial negotiation
Soft Skills
customer relationship managementcustomer engagementcollaborationcommunication