Customer Success Manager

Flexential

Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.

Posted 4/16/2026full-timeCharlotte • Colorado, North Carolina, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $66,000 per yearWebsite

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Managing day-to-day needs for colocation, cloud, and managed service customers
Ensuring customers derive maximum value from products and services
Championing Flexential within the customer’s organization
Onboarding new customers including platform training
Creating and executing customer engagement plans
Preparing and hosting Enterprise Business reviews
Collaborating with the Sales team for customer success and growth opportunities
Maintaining revenue by executing Net Retention Action plans

Requirements

What you’ll need

2 years Customer Success Experience
4-5 years Customer Service Experience in a high transactional role
Experience in supporting high profile, technical accounts
High level of technical product knowledge
Business Review Preparation and Delivery Experience
Salesforce.com Experience
Contract Experience

Benefits

Comp & perks

Medical, Telehealth, Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ExperienceCustomer Service ExperienceTechnical Product KnowledgeBusiness Review PreparationContract Management

Soft Skills

Customer EngagementCollaborationCommunicationOnboardingCustomer Advocacy