Flexential

Customer Success Manager

Flexential

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • Colorado • North Carolina • United States

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Salary

💰 $60,000 - $66,000 per year

Tech Stack

CloudSFDC

About the role

  • Managing day-to-day needs for colocation, cloud, and managed service customers
  • Ensuring customers derive maximum value from products and services
  • Championing Flexential within the customer’s organization
  • Onboarding new customers including platform training
  • Creating and executing customer engagement plans
  • Preparing and hosting Enterprise Business reviews
  • Collaborating with the Sales team for customer success and growth opportunities
  • Maintaining revenue by executing Net Retention Action plans

Requirements

  • 2 years Customer Success Experience
  • 4-5 years Customer Service Experience in a high transactional role
  • Experience in supporting high profile, technical accounts
  • High level of technical product knowledge
  • Business Review Preparation and Delivery Experience
  • Salesforce.com Experience
  • Contract Experience
Benefits
  • Medical, Telehealth, Dental and Vision
  • 401(k)
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
  • Life and AD&D
  • Short Term and Long-Term disability
  • Flex Paid Time Off (PTO)
  • Leave of Absence
  • Employee Assistance Program
  • Wellness Program
  • Rewards and Recognition Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ExperienceCustomer Service ExperienceTechnical Product KnowledgeBusiness Review PreparationContract Management
Soft Skills
Customer EngagementCollaborationCommunicationOnboardingCustomer Advocacy