Director of Operations

Flex

Director of Operations managing the operational infrastructure for Flex, a health and wellness payment solutions company. Leading compliance, workflows, and organizational scaling in a remote environment.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesLead💰 $150,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Own the operational backbone of this venture from day one - concept through execution
Drive regulatory readiness and stay ahead of the compliance requirements that come with operating in a regulated healthcare environment
Design and improve the workflows that keep the operation running - and running well.
Stand up the full network: recruiting, onboarding, and performance management
Define the metrics that matter - turnaround time, quality, throughput, compliance - and build the dashboards and rituals around them
Partner with Flex's product and engineering teams to translate operational needs into platform requirements
Write the playbooks, policies, and documentation that let this operation scale beyond you

Requirements

What you’ll need

You've built or scaled an operation before - ideally as one of the first operations hires at an early-stage healthtech company
You've worked closely with outside counsel and know how to turn legal guidance into operational decisions without losing momentum
You've designed workflows that balance compliance, experience, and speed - and you've measured and improved them
You operate with high ownership, write clearly, and make decisions with incomplete information
You're energized by greenfield builds, lean teams, and the ambiguity that comes with both

Benefits

Comp & perks

Competitive compensation and equity package
Flexible, remote-friendly work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workflow designregulatory complianceperformance managementmetrics definitiondashboard creationdocumentation writingoperational scalinglegal guidance implementation

Soft Skills

ownershipclear communicationdecision makingadaptabilityproblem solving