Staff QA Engineer
Assured
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Customer Quality Engineer
Flex
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $102,300 - $140,700 per year
Job Level
Mid-LevelSenior
About the role
- Reviews customer quality and reliability requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities of Flex and the specifications of the customer.
- Gathers data and prepares quality and reliability reports as needed to support customer throughout the development cycle to end of life.
- Drives cross-functions teams to ensure all customer quality issues are resolved timely.
- Prepares 8D reports of root cause investigations using 5 Whys, Fishbone methodologies.
- Coordinates customer surveys related to Quality, Reliability, Qualifications, Safety and Environmental Compliance.
- Uses technical knowledge of products to assist customers with complex application issues.
- Develops and maintains ongoing relationships with product and business development teams.
- Identifies and communicates existing and potential quality issues both internally and externally.
- Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality.
- Communicates frequently with customer, production and design locations globally.
- Performs data analysis and reporting of quality metrics and trends.
- Recommends design or process improvements.
Requirements
- Bachelor’s degree in Engineering or related field or equivalent experience
- 6+ years of experience in quality or reliability engineering role troubleshooting complex electrical systems
- Power engineering experience preferred
- Deep understanding of electrical components, systems, and manufacturing processes
- Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills
- Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures EC37
Benefits
- Full range of medical, dental, and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality engineeringreliability engineeringdata analysis8D reports5 WhysFishbone methodologiestroubleshootingelectrical systemsmanufacturing processestechnical seminars
Soft skills
communicationrelationship managementcross-functional teamworkproblem-solvingindependent judgmentcustomer servicepresentation skillsdata reportingprocess improvementtechnical knowledge
Certifications
Bachelor’s degree in Engineering
