Flex Smart

Support Engineer

• Investigate and understand the operation of our solution portfolio, always aiming to provide the best response to customers;
• Interpret business rules and propose effective solutions;
• Develop and customize reports in the ERP using SQL;
• Perform data analysis and extraction according to specific departmental requests;
• Work directly with other company areas, understanding needs and translating them into reports and practical solutions;
• Update and maintain existing reports, ensuring data integrity and relevance;
• Provide technical support to customers, identifying and resolving issues with agility and clarity;
• Access Linux and Windows servers for technical investigations and analysis;
• Document support cases and procedures clearly;
• Contribute to the continuous improvement of technical support, always prioritizing quality and efficiency.

Junior Technical Support