Flex Dental Solutions

Onboarding Specialist

• Build and maintain strong relationships with onboarding dental practices.
• Deliver engaging virtual training sessions to help clients adopt Flex efficiently.
• Guide clients through implementation tasks, product setup, and workflow optimization.
• Collaborate with internal teams to resolve onboarding-related questions or blockers quickly.
• Maintain accurate tracking of onboarding progress and communicate timelines proactively.
• Stay informed on industry trends, dental terminology, and updates to Flex and Open Dental software to continually improve onboarding effectiveness.

Client Onboarding Liaison

DevOps Engineer

• Be available to respond to critical service incidents outside of business hours on a rotating on-call schedule.
• Proactively monitor application health and performance across cloud infrastructure (AWS).
• Troubleshoot and prevent service interruptions in real-time, working closely with development teams to resolve incidents efficiently.
• Lead and participate in disaster recovery drills and security incident simulations.
• Implement Infrastructure as Code (IaC) and maintain scalable deployments using AWS-native tools and services.
• Collaborate with development teams to ensure smooth CI/CD workflows using Git and containerized deployments (Docker).
• Work closely with stakeholders and product teams to ensure technical reliability aligns with business needs.
• Support and improve observability tools, alerting mechanisms, and logging infrastructure to promote transparency and response agility.
• Champion best practices in security, availability, performance, and incident response.

Flex Dental Solutions

Client Onboarding Liaison

Site Reliability Engineer

Software Development Manager