Service Area Manager

FleetPride

Service Area Manager overseeing multiple service managers to drive operational efficiencies in the heavy-duty industry. Leading strategic objectives and performance improvements across branches with frequent travel.

Posted 5/21/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $70,304 - $137,000 per yearWebsite

About the role

Key responsibilities & impact

Provide leadership to multiple service managers in their assigned area and motivate personnel to meet or exceed the annual EBITA, sales budgets and KPI goals.
Drive and implement standard practices and procedures at assigned service center locations.
Hire and supervise Service Managers for the branches in the area assigned.
Actively participate in staffing process at each branch to ensure positions are filled in a timely manner with the right people in the right roles.
Communicate with direct reports on a regular basis to ensure procedures are followed, new procedures and methods are considered, and new approved methods or procedures are known and carried out on a timely basis.
Enforce company policies and procedures, abide by same.
Provide hands-on support to service managers that assists with career development, coaching and training.
Responsible to ensure all required training is completed in a timely manner in their responsible area.
Identify best practices and implement across all branches in their responsible area.
Identify top performers and position them to coach others to maximize efforts.
Ensure that new and existing team members are trained on FleetPride’s latest safety policies, programs, and procedures.
Review financial results of all branches in assigned area monthly to ensure that performance is at a minimum meeting strategic objective.
If objectives are not met, formulate plan, and discuss methods of improvements with Service Manager.
Assist Accounts Receivables on any requests for overdue accounts.
Make collection calls on problem accounts when necessary.
Work with the Service Manager on talent to hire and retain technicians at each branch.
Provide guidance on market compensation rates and programs.
Work with Service Manager on a plan to support and grow the local market which would include growing current business as well as finding new customers.
Approve expenses up to budget limits.
Visit each branch location regularly, with a focus on the bottom performing branches.

Requirements

What you’ll need

High School Diploma (or GED or High School Equivalence Certificate); Associate degree in Business Administration preferred.
Minimum of 8 years of experience in heavy duty truck service industry, including a minimum of 5 years in a supervisory position.
Understanding of quantitative/qualitative analysis.
Understanding of analytical, statistical, and financial processes and procedures.
Strong professionalism, credibility, and inter-personal skills.
Advanced knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access.
Knowledge of iSeries and Power BI reporting tools.
Valid drivers’ license with clean driving record.
Ability to travel most of the time.

Benefits

Comp & perks

Healthcare: Medical, dental, and vision insurance; HSA/FSA, with shared premium contributions.
Retirement: 401(k) with 25% employer match up to the first 6% of employee contribution, 100% vested when completing 5+ years of employment.
Paid Time Off: Vacation, Sick, Holidays
Additional: Life insurance, AD&D, STD/LTD, Accident, Critical Illness, Hospital Indemnity, EAP.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quantitative analysisqualitative analysisanalytical processesstatistical processesfinancial processesstaffingcoachingtrainingperformance managementbudget management

Soft Skills

leadershipmotivationcommunicationprofessionalismcredibilityinterpersonal skillsteam developmentproblem-solvingstrategic planningcollaboration

Certifications

High School DiplomaGEDHigh School Equivalence CertificateAssociate degree in Business Administration