Customer Service Consultant

FleetPartners

Customer Experience Consultant at FleetPartners Group handling customer inquiries and resolving issues. Collaborating with teams to ensure seamless customer solutions and accurate records.

Posted 5/11/2026full-timeNorth Sydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handling a mix of inbound calls and emails from customers in relation to operating or novated leasing
Proactively following up with customers to ensure their issues are fully resolved
Keeping accurate records of customer interactions and outcomes
Collaborating with other teams to make sure customer solutions are seamless

Requirements

What you’ll need

Previous experience in customer service (call centre, retail, hospitality – all experience counts!)
Solid problem-solving skills and the ability to handle complex queries
Strong written and verbal communication skills
A friendly, positive, and professional approach

Benefits

Comp & perks

Hybrid work flexibility in a incredible office space overlooking the Harbour Bridge!
A ‘Dress for your Day’ policy
Business hours - no weekends or late nights! Hello work life balance!
Accelerate your career with tailored learning, development programs, and real growth opportunities
Rewards program, including a range of discounts from a variety of retailers
An extensive range of other employee benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingwritten communicationverbal communicationcustomer servicecollaborationpositive attitudeprofessionalism