FleetPartners

Service Desk Analyst

FleetPartners

full-time

Posted on:

Location Type: Hybrid

Location: North Sydney • Australia

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Job Level

Junior

About the role

  • Handle internal Technical Support calls and triage tickets submitted through Jira’s Service Desk portal.
  • Troubleshoot and resolve level 1 IT issues, escalating tickets to level 2/3 support when required.
  • Windows desktop support.
  • Provision new hardware and software installations.
  • Monitor servers and core applications.

Requirements

  • Minimum 1 year of experience in Technical Support
  • Hands‑on experience with Active Directory
  • Working experience with Office 366 with proficiency in Windows and Microsoft application support
  • Basic networking skills
  • A commitment to delivering excellent customer service.
Benefits
  • Hybrid work flexibility in a incredible office space overlooking the Harbour Bridge!
  • A ‘Dress for your Day’ policy
  • Business hours - no weekends or late nights! Hello work life balance!
  • Accelerate your career with tailored learning, development programs, and real growth opportunities
  • Rewards programme, including a range of discounts from a variety of retailers
  • An extensive range of other employee benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical SupportWindows desktop supportActive DirectoryOffice 365networking
Soft Skills
customer service