Senior Content Specialist, Customer Education

Fleetio

Senior Content Specialist at Fleetio, helping customers to succeed with comprehensive product understanding. Creating documentation and evolving knowledge management for better customer education.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Create and maintain clear, approachable documentation and product walkthroughs that empower customers to learn and solve problems on their own
Own and evolve our knowledge management platform, keeping our internal and external knowledge bases polished, easy to navigate, and up-to-date
Partner with the Manager, Customer Education to ensure content aligns with our broader education strategy
Run documentation sprints, making sure the right work is prioritized, assigned, and shipped on time
Work closely with Customer Support to reduce case volume through better knowledge, smarter content, and AI-powered solutions
Collaborate with Customer Education and CX teams to shape our internal documentation strategy, including roadmap planning and scalable review processes
Keep a pulse on what’s working (and what’s not) by tracking trends, sharing insights, and driving continuous improvement
Proactively identify knowledge gaps by analyzing support trends, product changes, and customer feedback
Support larger education initiatives like webinars, community programming, and LMS content
Use data to understand how customers engage with our content and where we can improve
Bring forward ideas and recommendations to make our Customer Education programs even better

Requirements

What you’ll need

5+ years of experience creating and managing customer-facing content in a SaaS environment, especially technical product documentation
A knack for turning complex ideas into simple, helpful content that works for a variety of audiences
Strong writing and editing skills with a sharp eye for clarity and detail
Clear, effective communication, both written and verbal
Comfort using AI tools and automation to work smarter and move faster
A deeply customer-first mindset—you care about getting people the right information at the right time
Strong project management skills, with the ability to juggle priorities and collaborate across teams in a fast-moving environment

Benefits

Comp & perks

Multiple health/dental coverage options (100% coverage for employee, 50% for family)
Vision insurance
Incentive stock options
401(k) match of 4%
PTO - 4 weeks (increases at year two!)
12 company holidays + 2 floating holidays
Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
FSA & HSA options
Short and long term disability (short term 100% paid)
Community service funds
Professional development funds
Wellbeing fund - $150 quarterly
Business expense stipend - $125 quarterly
Mac laptop + new hire equipment stipend
Fully stocked kitchen with tons of drinks & snacks (BHM only)
Remote working friendly since 2012 #LI-Remote

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical product documentationcontent managementknowledge managementdata analysisproject managementdocumentation sprintscustomer educationLMS content

Soft Skills

strong writing skillsstrong editing skillseffective communicationcustomer-first mindsetcollaborationproblem-solvingcontinuous improvementattention to detail