Fleetio

Business Systems Analyst, GTM Systems

Fleetio

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Partner with Sales, Marketing, Customer Success, Partners, and RevOps to intake, analyze, and prioritize business requests related to GTM systems
  • Lead requirements-gathering sessions and working meetings to understand workflows, pain points, and desired outcomes
  • Translate business needs into clear user stories, functional requirements, and system specifications for the GTM Systems team
  • Document current-state and future-state processes, helping identify opportunities for improvement and scalability
  • Collaborate with the GTM Systems team to break work into sprints, milestones, and deliverables
  • Help manage and maintain the GTM systems backlog in partnership with the Director of GTM Systems
  • Coordinate timelines across development, testing, and deployment to ensure predictable delivery
  • Track progress, surface risks or blockers, and help keep stakeholders aligned on expectations
  • Coordinate and support User Acceptance Testing (UAT), ensuring solutions meet documented requirements
  • Facilitate smooth adoption of system changes by partnering with stakeholders and Enablement
  • Help identify adoption risks and support mitigation efforts through documentation, communication, and training support
  • Support operational continuity across GTM tools (e.g., Salesforce and related platforms), including basic troubleshooting, workflow updates, and permissions support
  • Assist with maintaining SLAs and providing coverage during high-volume or critical periods
  • Identify recurring issues or inefficiencies and partner with GTM Systems leadership on improvement opportunities
  • Create and maintain clear documentation including process flows, system diagrams, and data definitions
  • Capture and share knowledge to reduce onboarding friction and improve team efficiency
  • Ensure changes and decisions are documented and accessible to relevant stakeholders

Requirements

  • Experience in business systems analysis, requirements gathering, and translating business needs into technical deliverables
  • Hands-on experience working with Salesforce and adjacent GTM tools (e.g., Outreach, Gong, Marketo, Clay, 6sense, Workato)
  • Familiarity with Agile or sprint-based delivery and cross-functional project coordination
  • Strong communication skills and comfort working with both business stakeholders and technical teams
  • A detail-oriented, systems-minded approach with an interest in process improvement and operational excellence
  • Ability to operate effectively in a fast-paced environment with changing priorities, while maintaining organization and follow-through
Benefits
  • Multiple health/dental coverage options (100% coverage for employee, 50% for family)
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO - 4 weeks (increases at year two!)
  • 12 company holidays + 2 floating holidays
  • Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
  • FSA & HSA options
  • Short and long term disability (short term 100% paid)
  • Community service funds
  • Professional development funds
  • Wellbeing fund - $150 quarterly
  • Business expense stipend - $125 quarterly
  • Mac laptop + new hire equipment stipend
  • Fully stocked kitchen with tons of drinks & snacks (BHM only)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business systems analysisrequirements gatheringuser storiesfunctional requirementssystem specificationsprocess improvementoperational excellenceAgileUser Acceptance Testingdocumentation
Soft Skills
communication skillsorganizational skillsdetail-orientedsystems-mindedstakeholder alignmenttraining supportproblem-solvingadaptabilitycollaborationproject coordination