Fleetio

GTM Onboarding Manager

Fleetio

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own the 30/60/90 onboarding journeys for key GTM roles (e.g., AEs/AMs/SDRs/SCs and CX roles such as Implementation, CSM, Support, and leaders).
  • Create role-based readiness gates (knowledge + skill) with clear “graduation” standards for both Sales and CX.
  • Partner with Sales and CX leaders to define what “good” looks like in the first 90 days, including manager coaching responsibilities and inspection rhythms.
  • Facilitate live and on-demand onboarding sessions, workshops, and practice sessions (role plays, scenarios, labs) in a virtual environment.
  • Build role-based learning paths that are easy to find, easy to follow, and continuously reinforced.
  • Build a scalable onboarding engine by automating repeatable workflows (preboarding checklists, scheduling, reminders, nudges, completion tracking, manager tasks, and readiness sign-offs).
  • Create an AI-enabled “on-demand” onboarding experience that supports new hires and managers with just-in-time guidance (e.g., where to find resources, how to execute key workflows, how to prepare for calls/customer moments).
  • Use AI to accelerate content creation and maintenance (e.g., roleplay scenarios, call/ticket practice prompts, knowledge checks), while ensuring quality and alignment to approved source material.
  • Track onboarding performance across Sales and CX.
  • Partner with RevOps / Analytics to connect onboarding to outcomes (pipeline/productivity signals for Sales; adoption/health signals for CX).
  • Iterate programs using data, leader feedback, and learner input.

Requirements

  • 5+ years either in a customer-facing role (Sales or CX strongly preferred) or supporting a customer-facing organization (sales enablement, CX enablement, revenue operations, GTM programs) with demonstrated practical acumen.
  • 2+ years owning or delivering onboarding/enablement programs (virtual-first) for Sales and/or CX.
  • Proven ability to facilitate live sessions, run practice sessions, and coach skills.
  • Strong program management: planning, stakeholder alignment, and delivery.
  • Comfort using technology to run programs (LMS, content hubs, enablement tools, Zoom-style facilitation).
  • Demonstrated ability to leverage AI and automation to scale enablement/onboarding (e.g., workflow automation, self-serve support, AI-assisted content development, or AI-enabled practice/reinforcement).
Benefits
  • Multiple health/dental coverage options (100% coverage for employee, 50% for family)
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO - 4 weeks (increases at year two!)
  • 12 company holidays + 2 floating holidays
  • Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
  • FSA & HSA options
  • Short and long term disability (short term 100% paid)
  • Community service funds
  • Professional development funds
  • Wellbeing fund - $150 quarterly
  • Business expense stipend - $125 quarterly
  • Mac laptop + new hire equipment stipend
  • Fully stocked kitchen with tons of drinks & snacks (BHM only)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboarding programsenablement programsworkflow automationcontent developmentprogram managementdata analysiscoachingfacilitationrole-based learning pathsperformance tracking
Soft Skills
stakeholder alignmentplanningcommunicationfeedback iterationleadershipadaptabilityproblem-solvingcollaborationcoaching skillscustomer focus