Sales Support Administrator – Maternity Cover

Fleet Alliance

Sales Support Administrator providing administrative support for vehicle orders within a customer-facing team in Glasgow. Engaging with sales staff and ensuring efficient order processing.

Posted 5/23/2026full-timeGlasgow • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Processing of new orders from all sales channels within the business.
Complete pre order checks and place order with dealerships/manufacturers.
Promptly and professionally receive all telephone calls (overspill from reception).
Support sales staff by developing an interest in orders, incoming calls and general business.
Communicate professionally with sales staff and deliver solutions when issues arise.
Secure finance quotation and manage the anti-money laundering checks process.
Assist with dealer to secure escalations.
Complete delivery today calls to customers to ensure everything went smoothly with delivery.
Adept at using CRM and ensuring that the system is kept updated.
Deal with ad hoc queries from customers, and provide information as required.
Cover for other roles and Reception when required.
Conducting weekly follow-ups on outstanding administration fees with customers and reporting actions and outcomes to line management.

Requirements

What you’ll need

Experience in a customer facing administrative role
Excellent telephone and customer service skills
High standard of written and verbal communication with great attention to detail
Experienced in a role with multiple computer systems and varying demands
Comfortable handling complaints when required and helping to meet customer needs
Highly competent in computer packages including CRM, databases, Excel and Word
Problem solving ability
Willingness to cover other roles when required
Knowledge of vehicles and the sector is beneficial

Benefits

Comp & perks

35 days holidays plus 2 duvet days, a shopping day, a volunteering and your birthday off every year!
Annual Birthday Voucher, Wellbeing Voucher, VIP Concert Tickets, a fitness tracker and a range of social, charity and wellbeing events
A wide array of flexible benefits to choose from such as cinema tickets, gym memberships and health benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative skillscustomer service skillsproblem solvingdata entryorder processingfinance quotation managementanti-money laundering checkstelephone communicationfollow-up managementattention to detail

Soft Skills

professional communicationinterpersonal skillsadaptabilitycomplaint handlingteam supportorganizational skillscustomer needs assessmentflexibilitytime managementcollaboration