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Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Provide essential tech support and infrastructure services across the company.
- Deploy and maintain services that secure our organisation and its data.
- Manage the full lifecycle of support tickets, from triage to resolution.
- Administer onboarding and offboarding processes for all staff.
- Perform regular maintenance and reporting on key IT services.
- Collaborate on and manage technical projects to improve our infrastructure.
Requirements
What you’ll need- Proven working experience in a senior IT support role.
- Strong technical knowledge and hands-on experience with computer networks, including administration and installation.
- Experience managing a medium-sized environment with a hybrid of Windows and macOS systems.
- A background in tier-one support, with the ability to troubleshoot and resolve a wide variety of IT issues.
- Excellent problem-solving and analytical skills.
- Strong leadership and decision-making capabilities.
- Excellent written and verbal communication skills.
- An ability to manage a team and work effectively under pressure.
Benefits
Comp & perks- Autonomy
- A hybrid working environment
- Competitive Salary
- All permanent employees receive generous stock options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportcomputer networksWindows administrationmacOS administrationtroubleshootingticket managementinfrastructure servicesdata securitytechnical project managementmaintenance reporting
Soft Skills
problem-solvinganalytical skillsleadershipdecision-makingcommunication skillsteam managementworking under pressure