Healthcare Application Specialist

Flatiron Health

Healthcare Application Specialist implementing Flatiron Health’s OncoEMR for oncology clinics. Training users, customizing workflows, and overseeing go-live support while traveling extensively.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $83,200 - $114,400 per yearWebsite

About the role

Key responsibilities & impact

Support implementation of Flatiron Health’s OncoEMR product within oncology clinic settings
Serve as the primary practice contact during discovery, workflow validation, configuration, end-user training, implementation go-live, and post-go-live transition
Provide dedicated customer service throughout the implementation lifecycle
Deliver organized, sequential training curricula through e-learning, video conference, and in-person training
Understand clinical, operational, and billing workflows and customize OncoEMR accordingly
Partner with practice stakeholders to drive workflow changes
Collaborate with the Interface Team, Project Management Team, and other Flatiron teams on implementation delivery
Assess practice needs, training challenges, and communication styles
Organize, present, and track comprehensive training programs
Serve as quality control for practice setup and customization
Oversee practice go-live and provide support until handoff to Support and Account Management
Demonstrate OncoEMR in different settings and computer environments
Ensure customer satisfaction with the implementation process

Requirements

What you’ll need

2+ years of experience implementing and training on software systems in the healthcare industry
Strong customer service experience, preferably in the EMR field
Excellent and error-free written and verbal communication skills
Experience developing and delivering an organized and sequential training curriculum
Attention to detail and excellent organizational skills
Strategic time management skills
Deep understanding and experience with technical troubleshooting and problem solving
Ability to learn new material quickly and redeliver it engagingly
Ability to maintain multiple simultaneous training schedules
Willingness to work flexible hours
Willingness to travel up to 80% or more of the time and make multiple presentations
Oncology billing knowledge or experience is extra credit
Revenue Cycle Management knowledge or experience is extra credit
Clinical or oncology experience is extra credit; oncology experience preferred
Excellent skills in Excel and video conference software are extra credit
Practice Management software experience is extra credit

Benefits

Comp & perks

Work/life autonomy via flexible work hours and flexible paid time off
Comprehensive compensation package
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Mental well-being tools and services
Parental benefits and policies including family-building care and generous leave
Path to parenthood programs supporting fertility, adoption and surrogacy
Travel support for safe healthcare services
Continuous learning support
Inclusion and belonging initiatives