Associate Customer Success Manager, FNSS

Flashpoint Venture Capital

Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $82,700 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Leverage your knowledge of Flashpoint’s tools, datasets, and analytic capability, paired with a keen understanding of customer outcomes, to make Flashpoint an extension of the customer’s intelligence team and maximize the attainment of customer goals.
Develop a deep rapport with customers, building trust so Flashpoint can assist with their most sensitive and difficult challenges.
Maintain Flashpoint's industry-leading reputation by handling diverse, urgent, and sensitive global requests with resourcefulness and expert judgment.
Advocate for customers internally by communicating feedback and requirements to ensure Flashpoint products evolve with their needs.
Deliver tactical, operational, and strategic support to all customer levels to drive product adoption.

Requirements

What you’ll need

Cybersecurity, IT Security, Military, Law Enforcement, Government or Intelligence Community Experience is a plus
Superb communication skills, both written and verbal
A demonstrated ability to communicate at all levels of a customer’s organization
Proficiency and speed with email and project management tools
Excellent analytical and problem-solving skills
Willingness to travel to engage with customers in person if necessary
Desired, not required, to possess an active Secret security clearance, or be eligible to attain an appropriate clearance.

Benefits

Comp & perks

Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape.
Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment.
Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsanalytical skillsproblem-solving skillsrelationship buildingcustomer advocacyresourcefulnessexpert judgmenttactical supportoperational supportstrategic support

Certifications

Secret security clearance