Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews.
Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements.
Work internally across multiple Flashpoint teams to enhance our product offerings.
Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation.
Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets.

Requirements

Troubleshooting, problem-solving, and critical thinking skills
Great client-facing skills, both written and verbal communication skills
Customer facing experience, preferably in a tech-driven environment.
The capacity to act both as a team player and a coach.
Baseline understanding of Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations.
A background in the broader intelligence community or military intelligence is desired.

Benefits

Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape.
Perks. Flashpoint prioritizes health and wellness perks like gym reimbursements, expensed lunches.
Career Growth. Flashpoint is invested in the growth of our team members.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingproblem-solvingcritical thinkingcustomer facing experienceunderstanding of Cyber Threat Intelligencecybersecurity operations

Soft Skills

client-facing skillswritten communicationverbal communicationteam playercoaching