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Performance and Insights Analyst – Mid-level
FlashAnalista de Performance e Insights CX na Flash, ecossistema de soluções para RH e finanças. Analisando indicadores, criando dashboards e apoiando decisões estratégicas para melhorar a experiência do cliente.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and proficiency in SQL, Business Intelligence tools, and data visualization to drive customer experience improvements and operational efficiency. Capable of collaborating with cross-functional teams and presenting insights to senior management.
Highest-signal resume keywords
SQLBusiness Intelligence ToolsData VisualizationAnalytical MindsetInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLData AnalysisHypothesis TestingPerformance Metrics MonitoringProcess Improvement
Soft Skills
Interpersonal SkillsAutonomyCuriosity
Tools & Technologies
Google WorkspaceMicrosoft OfficeExcelPowerPointMetabaseMicrosoft Power BITableauDatabricksPostgreSQLHubSpot CRM
Industry Keywords
Customer ExperienceCX OperationsPost-SalesFinancial HealthStartupsScale-Ups
Tech Stack
Tools & technologiesPostgresSQLTableau
About the role
Key responsibilities & impact- Work closely with CX Operations, supporting ad hoc analyses and providing inputs to drive efficiency gains, quality improvements, and better management
- Monitor and refine Customer Experience performance metrics
- Lead and report results in governance forums across business units and post-sales teams
- Build dashboards and visualizations of performance indicators
- Conduct studies based on business pain points and identify improvement opportunities
- Support senior management in strategic decisions through exploratory data analysis, hypothesis testing, and executive presentations
- Identify, propose, and address systemic and process improvements to boost operational metrics
- Collaborate with Product and Customer Service teams to generate multidisciplinary insights and improve the customer journey
- Monitor and analyze budget/forecast together with the Planning function regarding the financial health of the post-sales area
Requirements
What you’ll need- Analytical mindset and curious profile
- Knowledge of SQL
- Familiarity with Google Workspace
- Proficiency with Microsoft Office, especially Excel and PowerPoint
- Experience with Business Intelligence tools such as Metabase, Microsoft Power BI, or Tableau
- Strong interpersonal skills to work with diverse stakeholders
- Comfortable with presentation routines and meetings, especially for Senior Analyst roles
- Autonomy
- Availability to work on-site at least 2 days per week at the São Paulo, SP office
- Degree in Engineering, Business Administration, or other STEM fields preferred but not required
- Nice-to-haves: experience with HubSpot CRM; Metabase, Databricks, or PostgreSQL; interfacing with CX; experience in startups/scale-ups
Benefits
Comp & perks- Flash benefits card with flexible benefits: meal, food, mobility, health, education, culture, and wellness
- Health insurance
- Life insurance
- Extended maternity and paternity leave
- Childcare assistance
- Birthday day off
- Flexible hybrid work model
- Home office allowance
- In-office experiences
- Exclusive partner discounts via the Flash app
- TotalPass
- Pet benefit plan with Guapeco