Flash

Junior Customer Onboarding Analyst, Benefits

Flash

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Customer training and enablement:
  • - Conduct comprehensive training on the platform, ensuring clients understand all features of the contracted product;
  • - Prepare materials, agendas and resources required for onboarding sessions;
  • - Guide clients on best practices and help them become familiar with the platform’s workflows and processes.
  • **
  • Implementation timeline management and execution:
  • - Plan, organize and monitor the implementation timeline for each client, ensuring deadlines are met;
  • - Serve as the main point of contact between the client, sales and internal teams to ensure the agreed scope is delivered;
  • - Monitor risks, align expectations and ensure all key implementation milestones are achieved.
  • **
  • Management of new client portfolio (60–90 days):
  • - Manage the portfolio of clients in the initial phase, performing regular follow-ups and progress meetings;
  • - Monitor success indicators, ensuring engagement, adoption and continued use of the platform;
  • - Identify issues, direct solutions and ensure the client attains the expected results during the ramp-up period;
  • - Work to ensure recurring usage and prepare a smooth transition to the Customer Success team.

Requirements

  • Previous experience with onboarding, implementation, training or related areas (Customer Success, Farming or commercial/sales).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
trainingcommunicationorganizationclient managementproblem-solvingmonitoringrisk managementrelationship buildingtime managementengagement